IT Support Manchester

IT support Manchester provide IT support and IT outsourcing services to companies in the Manchester and Greater Manchester area.

We service a broad range of companies from small (less than ten users) systems up to much larger multi site companies with a few hundred users.

One of the reasons we are so successful is because we use proven methods of service delivery founded on ITIL to manage our client infrastructure.  Our own internal infrastructure and management system is best of bread and greatly streamlines and constantly improves our service to you.

All of our IT Support and IT Outsourcing agreements come service level agreed (SLA.)  SLA’s are programmed into our IT Support and monitoring helpdesk system.   Requests for support are constantly flagged and monitored by our helpdesk and support administrators to ensure the highest quality of service.

Our IT Support Function generally includes the following service elements –

24 X 7 System Monitoring

We like to know about problems before they stop your business.  Our system has over 5000 configurable monitors which alert our helpdesk as soon as an issue is flagged.

Email Support

If you have a none urgent enquiry many of our clients like to simply send us an email.  With our IT support packages you can ask us as many questions as you like and receive a prompt answer.

Telephone Support

For more urgent issues you can call our dedicated support team.  In 97% of cases problems are solved in this manner either by talking to the client or through remote support.

Remote Support

Using the best and very latest technology from LogMeIn – a world leader in remote support solutions we can take control of your system and fix the problem as if we are onsite.  This dramatically improves response to fix times so you can get back to work faster.

Onsite Support

In a minority of cases we will need to attend your site to fix issues.  We have engineers on permanent stand by ready for such an incident.

To Find out more please Contact Us